Guidelines 

What is expected from volunteers

Introduction

It is essential for the smooth running of the centre and the effective implementation of the centre’s policies to have a set of operating guidelines for the Clock Tower Sanctuary.

Equal Opportunities

The Clock Tower Sanctuary aims to be welcoming to volunteers and service users of all cultures, races, classes, sexuality and abilities. Please see the Equal Opportunities Policy.

Commitment

All volunteers are expected to work their agreed hours and give reasonable notice if they cannot do their shift. Frequently missed sessions will need to be discussed in supervision sessions. Volunteers are expected to be able to attend training and regular supervision sessions. Volunteers are expected to be able to commit themselves to volunteering at the project for a suitable length of time.

Boundaries

1. Volunteers are asked not to give their home address or telephone number to a client under any circumstances.
2. Friendships with clients and meeting clients away from the project is not appropriate behaviour and will be treated as a serious breach of the centre guidelines.
   
3. Volunteers are not able to accept gifts from clients, or give gifts to client.
4. If a client bumps into a client away from the centre they are expected to avoid acknowledging the client until the client has acknowledged the meeting. A client may not want to explain how they know the volunteer to anybody they are with.